Last updated: 8 August 2026
This Privacy Policy explains how VAYLO collects, holds, uses and discloses personal information when you visit www.vaylogear.com.au (“Website”), contact us or purchase a VAYLO product through Amazon Australia.
The Website is operated under the registered business name VAYLO (ABN 45 603 819 862), based in Victoria, Australia (“VAYLO”, “we”, “us” or “our”).
VAYLO respects your privacy and aims to handle personal information responsibly and transparently. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we will handle personal information in accordance with those requirements.
1. Information We Collect
The types of information we may collect or receive include:
1.1 Information you provide directly
When you contact VAYLO by email or through any contact feature available on the Website, we may collect:
your name;
your email address or other contact details;
the contents of your message;
photographs, order information or other documents you choose to provide; and
information relating to a product question, fault, safety concern, complaint or request for assistance.
You may contact us without providing more personal information than is reasonably necessary for us to respond. However, if you do not provide certain information, we may be unable to properly investigate or resolve your enquiry.
1.2 Information received through Amazon Australia
All VAYLO products are purchased through Amazon Australia. Amazon independently collects and handles information relating to your Amazon account, payment, delivery and use of its services under its own privacy notice.
VAYLO may receive limited information from Amazon in connection with VAYLO product orders, including:
order and product details;
customer communications sent through Amazon;
delivery or fulfilment information made available to sellers;
return, refund or replacement information;
feedback, reviews or complaint information; and
information needed to respond to a product fault, safety issue or customer-service request.
VAYLO does not receive or store your complete payment card details.
1.3 Website and technical information
When you visit the Website, VAYLO and its website or technology providers may automatically process technical information such as:
your Internet Protocol (IP) address;
browser and device type;
operating system;
approximate location derived from your IP address;
pages viewed and links selected;
referring website;
date and time of access; and
diagnostic, performance and security information.
This information may be collected through server logs, cookies or similar technologies and may sometimes be capable of being associated with an individual.
1.4 Sensitive information
VAYLO does not ordinarily seek to collect sensitive information. Please do not send health information or other sensitive information unless it is reasonably necessary for us to deal with a product fault, injury report or safety concern.
Where applicable, we will only collect and handle sensitive information with your consent or where otherwise permitted or required by law.
2. How We Collect Information
We may collect personal information:
directly from you when you contact us;
automatically when you use the Website;
from Amazon Australia in connection with VAYLO products and orders;
from service providers that help us operate the Website or respond to enquiries;
from publicly available product reviews or social-media interactions; or
where otherwise authorised or required by law.
Amazon Australia, social-media platforms and other third-party services collect information under their own privacy policies. VAYLO does not control how those third parties independently handle your information.
3. How We Use Your Information
We may collect, hold and use personal information to:
respond to questions, requests and customer-support enquiries;
assist with product faults, safety concerns, returns or remedies;
identify and investigate product quality or safety issues;
communicate with Amazon Australia or relevant service providers about an order or enquiry;
operate, maintain, secure and improve the Website;
understand general Website use and performance;
prevent fraud, misuse or security threats;
maintain business, product-safety and customer-service records;
comply with legal, regulatory, insurance or reporting obligations;
establish, exercise or defend legal claims; and
send marketing communications where you have requested or consented to receive them.
We will not use personal information for an unrelated purpose unless you consent or the use is otherwise permitted or required by law.
4. Marketing Communications
VAYLO will only send promotional emails or electronic marketing where permitted by law.
You can unsubscribe at any time by using the unsubscribe option included in the communication or by contacting us. We may still send non-marketing communications where reasonably necessary to respond to an enquiry, address a safety concern or provide requested support.
VAYLO does not currently provide customer accounts through the Website.
5. Cookies and Website Analytics
The Website and its technology providers may use cookies and similar technologies for functions such as:
operating and securing the Website;
remembering Website preferences;
measuring Website traffic and performance;
understanding how visitors use the Website; and
identifying technical errors.
You can restrict or delete cookies using your browser settings. Blocking certain cookies may affect how parts of the Website operate.
If VAYLO introduces additional analytics, advertising or marketing technologies, this Privacy Policy and any cookie controls will be updated where reasonably necessary.
6. How We Disclose Information
We may disclose personal information where reasonably necessary to:
Amazon Australia, in connection with VAYLO orders, returns, customer support or product-safety matters;
Framer and other providers used to host, operate, secure or analyse the Website;
email, cloud-storage, communications and business-service providers;
delivery, fulfilment or logistics providers where relevant;
insurers, lawyers, accountants and other professional advisers;
regulators, courts, law-enforcement bodies or government authorities where required or authorised by law;
a purchaser or adviser involved in a proposed sale, restructure or transfer of the VAYLO business, subject to appropriate confidentiality arrangements; or
another party with your consent.
We do not sell personal information.
Service providers are permitted to handle information only for the services they provide to us, subject to their contractual obligations and applicable laws.
7. Overseas Processing
Some service providers used by VAYLO, including website hosting, email, cloud-storage and analytics providers, may store or process personal information outside Australia. The countries involved may vary depending on the provider and how its services are delivered.
Where Australian privacy law applies, VAYLO will take reasonable steps required by law in relation to any disclosure of personal information to an overseas recipient.
Amazon Australia separately determines how information collected through its services is stored, processed and disclosed under its own privacy notice.
This version is true without overclaiming anything. You should keep an overseas-processing section, but you do not need to name specific countries unless you can confidently identify them.
Also, Amazon’s overseas arrangements belong primarily in Amazon’s privacy notice because customers give their purchasing and payment information directly to Amazon. Your policy only needs to explain that distinction—which this wording does.
8. Data Security and Retention
VAYLO takes reasonable steps appropriate to the size and nature of the business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These steps may include:
using reputable website, marketplace, email and cloud-service providers;
restricting access to information;
using account-security and authentication controls;
maintaining appropriate business records; and
deleting or de-identifying information when it is no longer reasonably required, subject to legal, accounting, insurance, product-safety and dispute-resolution requirements.
No website, internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security, but we will respond appropriately if we become aware of a data breach affecting information held by VAYLO.
9. Accessing or Correcting Your Information
You may contact VAYLO to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request. In limited circumstances, access may be refused where permitted by law. If this occurs, we will generally explain the reason for the refusal and the available complaint options.
Information held independently by Amazon Australia must be accessed or corrected through Amazon Australia and your Amazon account.
10. Privacy Complaints
If you have a concern about how VAYLO has handled your personal information, please contact us using the details below and provide enough information for us to investigate the issue.
We will acknowledge and investigate privacy complaints within a reasonable period. If the Privacy Act applies to VAYLO and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
11. Children’s Privacy
The Website is intended for a general audience and VAYLO does not knowingly seek to collect personal information directly from children.
If you believe a child has provided personal information to VAYLO without appropriate involvement from a parent or guardian, please contact us so we can review the circumstances and take appropriate action.
12. Third-Party Links
The Website may contain links to Amazon Australia, social-media platforms and other third-party websites.
Those websites are operated independently and are governed by their own terms and privacy policies. This Privacy Policy does not apply to information collected independently by those third parties.
We recommend reviewing the privacy policy of any third-party website or service before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to the Website, our products, service providers, business practices or applicable laws.
The updated policy will be published on this page with a revised “Last updated” date. Material changes will apply from the date the updated policy is published and will not retrospectively reduce any rights you may have under applicable law.
14. Contact Us
For privacy questions, requests or complaints, please contact:
VAYLO
Email: vaylo@outlook.com.au
Website: www.vaylogear.com.au
Registered business name: VAYLO
ABN: 45 603 819 862
Location: Victoria, Australia